Wednesday, December 18, 2019

Hotel Housekeeping

Description

Housekeeping Assessment
After studying through the training manual, Learner will have to attempt Final Assignment.
The Assignment Brief containing the different questions will be available on the Learning Platform. You will be assessed by ILC's Assessor. A range of assessment methods may be used. When an assessment criteria is met, it will be graded ‘Pass’. If there is further evidence required, it will be graded ‘referred or fail’ and your assessor will give feedback as to how you can meet the criteria. You can resubmit an assignment as many times as you need to.
Housekeeping Course Benefits

Career path

  • House Keeper
  • Supervisor in Housekeeping
  • House Keeping Manager
03495021336 IPATS Government Recognized Education Https://daediplomassaudaidubaiuae.blogspot.com/   ||  https://diplomacoursespk.blogspot.com/  ||  https://daediplomassaudaidubaiuae.blogspot.com/p/telecommunication-mofa-saudia-arabia.html-Khanna Pul Rawalpindi-Islamabad

 

Hospitality Management Level 5

Catering Management - Course Outline
This Hospitality & Catering Management is quite an intensive, comprehensive course of study and delivered across 10 quality units. Each of these modules is made up of online assessments. This assessment will be independently marked, and scored.This is necessary to ensure you have a comprehensive understanding of the subject matter. All through the program, your tutor will be 100% available to assist you with anything you need to have an awesome learning experience.
  • Module 1 - Introduction to Hotel Management
  • Module 2 - Managing Front Office Operations
  • Module 3 - Housekeeping, Engineering & Security
  • Module 4 - Recruitment and Selection
  • Module 5 - Training and Development
  • Module 6 - Quality Management
  • Module 7 - Marketing and Advertising
  • Module 8 - Managing Food and Beverage Operations
  • Module 9 - Managing Interdepartmental Communications
  • Module 10 - Accounting in Hospitality

Career path

Hospitality Management Level 5
Upon successful completion of our Catering Management, Diploma candidates may choose to pursue an extensive range of careers including:
  • Back Office Supervisor
  • Corporate Sales Manager
  • Director of Maintenance
  • Director of Marketing
  • Director of Operations
  • Events Manager
  • Executive Housekeeper
  • Executive Conference Manager
  • Executive Meeting Manager
  • Front Desk Supervisor



































 

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,
03495021336 IPATS Government Recognized Education Https://daediplomassaudaidubaiuae.blogspot.com/   ||  https://diplomacoursespk.blogspot.com/  ||  https://daediplomassaudaidubaiuae.blogspot.com/p/telecommunication-mofa-saudia-arabia.html-Khanna Pul Rawalpindi-Islamabad

 

Hotel Management Diploma

Description

Course outline
Level 3 Diploma in Hotel Management is 60 credits Certificate. To achieve a Level 3 Diploma in Hotel Management learner must have to achieve minimum 6 Modules with 60 Credits.
Modules
1.   Introduction to Hotel Management
2.   Understanding Front Office Operations
3.   Understanding to Housekeeping and Security
4.   Selection & Recruitment in Hotel industry
5.   Marketing and Hotel Industry
6.   Food and Drinks in Hotel Management
Learning Objectives
After the successful completion of a course from UK Professional Development Academy learners will be able;
  • To identify the structure of Hotel Industry.
  • To handle the customers in a hotel and recognise front office operations.
  • To get knowledge about all departments of Hotel Industry.
  • To understand different managerial styles are studied and identified.
  • To identify the security issues in managing a hotel.
  • To had a complete knowledge of employee hiring and planning process.
  • To understand the value of marketing mix for Hotel Industry.
  • Service quality and customer handling will be enhanced through course.

 

 

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,
03495021336 IPATS Government Recognized Education Https://daediplomassaudaidubaiuae.blogspot.com/   ||  https://diplomacoursespk.blogspot.com/  ||  https://daediplomassaudaidubaiuae.blogspot.com/p/telecommunication-mofa-saudia-arabia.html-Khanna Pul Rawalpindi-Islamabad

 

Hotel Management Office

Description

Hotel Management Office
Objectives
  • Describe the Front Office operations and its Organizational Structure
  • Recognize the Profitable Aspects of Yield Management
Programme Content
Topics:
  • Front Office Functions
  • Front-of-the-House Operations
  • Back-of-the - House Operations
  • The Function of the Front Office Manager
  • The Art of Supervising
  • Types of Reservation System
  • Accepting or Denying Reservation
  • Yield Management: Choosing the Most Profitable Reservations
  • Basic Concepts of Yield Management
  • Check–In Process
  • Front Office Accounting
  • Check–Out Process
  • The Electronic Front Office (EFO)
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

 

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,
03495021336 IPATS Government Recognized Education Https://daediplomassaudaidubaiuae.blogspot.com/   ||  https://diplomacoursespk.blogspot.com/  ||  https://daediplomassaudaidubaiuae.blogspot.com/p/telecommunication-mofa-saudia-arabia.html-Khanna Pul Rawalpindi-Islamabad

 

Hotel & Hospitality Management Diploma with Holiday Representative Training

Description

What will you learn in this Hotel & Hospitality Management Diploma with Holiday Representative Training
Introduction to Hotel Management
  • Hotel Business Administration
  • Type of Hotels
  • Hotel Administration Structure
Hospitality Management
  • Introduction to Hospitality Management
  • Characteristics of the Hospitality Industry
  • Relationship Between the Hospitality Industry and Tourism
  • Influences Which Affect the Industry
  • The Development of the Hospitality Industry
  • Hospitality Brands
  • Accommodation
  • Food Service
  • Successful Quality Management
Housekeeping, Engineering & Security
  • Housekeeping
  • Engineering Department
  • Security Departments
Human Resource Management
  • Human Resource Management
  • Roles of HRM
Quality Management
  • Quality Management
Marketing
  • Marketing
  • Market Strategy in Hotel Industry
Interdepartmental Communications Skills
  • Interdepartmental Communications
  • Communication Skills
Hospitality
  • Introduction to Hospitality
  • Characteristics of the Hospitality Industry
  • Relationship Between the Hospitality Industry and Tourism
  • Types of Accommodation
  • Types of Room
  • Types of Hotel Guests
Holiday Representative
  • Your Introduction to Becoming a Holiday Rep
  • Defining the Career of a Holiday Rep
  • Exploring the Various Types of Holiday Reps
  • Exploring the Origins and Growth of British Tourism
  • The Components of the Travel and Tourism Industry
  • Factors that Affect Your Career
  • Nailing the Teamwork Element Required to Surpass Expectations
  • The Standard Duties of Holiday Reps
  • The Legalities Holiday Reps Need to Know About
  • The Holiday Reps Role in Keeping their Guests Safe
  • Effective Handling of Customer Complaints
  • Administration Duties
  • Crushing it with Customer Services
  • Creating the Perfect Welcome Meeting
  • Guide to Selling Excursions
  • Preparing and Conducting Transfers Successfully
  • Tallying Floats and Converting Currencies

 

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,
03495021336 IPATS Government Recognized Education Https://daediplomassaudaidubaiuae.blogspot.com/   ||  https://diplomacoursespk.blogspot.com/  ||  https://daediplomassaudaidubaiuae.blogspot.com/p/telecommunication-mofa-saudia-arabia.html-Khanna Pul Rawalpindi-Islamabad

 

Hotel Reception Diploma - SPTTC Certified

Description

Module 1
An Overview of Hotel Reception
To learn about the responsibilities of a hotel receptionist
  • To learn about different training for jobs in hotel reception
  • To understand the career opportunities you have in hotel reception
  • To know what you need to be a success in hotel reception
  • To find out what you can expect throughout this course
  • Plus much more...
Module 2
Hotel Reception Standard Procedures
Student Objectives:
  • To learn about the most common tasks for hotel receptionists
  • To learn how to check guests in and out
  • To understand how to take reservations
  • To learn about the guest services a hotel receptionist is responsible for
  • Plus much more...
Module 3
Customer Service in Hotel Reception
Student Objectives:
  • To learn about the fundamentals of customer service
  • To learn about the importance of empathy for travelers
  • To understand more about communicating with customers at the desk
  • To learn how important a first impression is for a customer
  • Plus much more...
Module 4
Communication Skills Required for Hotel Reception
Student Objectives:
  • To learn about the fundamentals of communication
  • To understand how verbal skills play a role in hotel reception
  • To understand how non-verbal communication skills play a role in hotel reception
  • To understand the importance of written communication skills in the workplace
  • Plus much more...
Module 5
Telephone Handling in a Hotel
Student Objectives
  • To understand the fundamentals of telephone etiquette
  • To understand why telephone etiquette is important in a hotel
  • To learn about the dos of telephone etiquette
  • To learn about the don'ts of telephone etiquette
  • Plus much more...
Module 6
How to Handle Difficult Hotel Guests
Student Objectives:
  • To learn about difficult hotel guests
  • To explore some common types of difficult hotel guests
  • To learn some tips that will help in dealing with difficult guests
  • To understand how to put these tips into practice
  • Plus much more...
Module 7
Administrative Skills as a Hotel Receptionist
Student Objectives:
  • To learn about the administrative skills, interests, and qualities needed as a hotel receptionist
  • To learn about the main duties, clerical, and technical skills required for hotel reception work
  • To understand the importance of good communication and organisational abilities
  • To know how to prioritise, multitask, and problem solve easily
  • Plus much more...
Module 8
Computer Skills and Programs
Student Objectives:
  • To understand the importance of key skills and computer programs for receptionists
  • To explain the need for a property management system in hotel reception work
  • To be introduced to the OPERA Property Management System program (PMS)
  • To become comfortable with the basic functions of the OPERA PMS
  • Plus much more...
Module 9
Brand Standards in the Hospitality World
Student Objectives:
  • To understand the concept of branding and how it applies to the hospitality industry
  • To explain the value of establishing a standard and what is expected from a branded hotel
  • To determine the importance and impact of standards in the industry
  • To understand what a star rating is and how it is applied to any hotel
  • Plus much more...
Module 10
Being a Team Player: Working with Other Hotel Departments
Student Objectives:
  • To learn about the importance of teamwork
  • To learn about the key characteristics of a team player
  • To learn how to work with the kitchen
  • To learn how to work with maintenance and housekeeping
  • Plus much more...
Module 11
Safety and Security in the Hotel
Student Objectives:
  • To understand hotel safety and security
  • To explore different safety topics that apply to the workplace
  • To explore different security topics that apply to the workplace
  • To understand the hotel receptionist's role in maintaining a safe and secure environment
  • Plus much more...
Module 12
Sales and Marketing as a Hotel Receptionist
Student Objectives:
  • To learn about selling and marketing hotel services as a receptionist
  • To differentiate between up-selling and cross-selling approaches
  • To understand the benefits of reception up-selling and cross-selling products and services
  • To know some basic hotel sales techniques and when to apply them
  • Plus much more...
Module 13
Dressing the Part: Creating the Professional Look in Hospitality
Student Objectives:
  • To learn what it means to dress for professionalism
  • To understand how to dress for an interview
  • To learn about choosing appropriate clothing for work
  • To learn about grooming for hospitality
  • Plus much more...
Module 14
Keeping Stress Under Control on the Job
Student Objectives
  • To explore the definition of stress
  • To understand how stress applies to the role of the hotel receptionist
  • To discover ways to keep stress under control
  • To understand why it is important to control stress in the workplace
  • Plus much more...
Module 15
Legal Issues in Hospitality
Student Objectives:
  • To explain the importance of adhering to codes, laws, and regulations in hospitality
  • To understand the rules of disclosure pertaining to business and domain names
  • To explain fire safety regulations and how to adhere to them in the hotel
  • To know the importance of the Credit Card Order within the Data Protection Act
  • Plus much more...
Module 16
The Future for Hotel Receptionists
Student Objectives:
  • To understand the role of the hotel receptionist
  • To explore the history of the hotel receptionist
  • To explore the basic requirements of becoming a hotel receptionist
  • To explore continuing education and training for hotel receptionists
  • Plus much more...

 

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,
03495021336 IPATS Government Recognized Education Https://daediplomassaudaidubaiuae.blogspot.com/   ||  https://diplomacoursespk.blogspot.com/  ||  https://daediplomassaudaidubaiuae.blogspot.com/p/telecommunication-mofa-saudia-arabia.html-Khanna Pul Rawalpindi-Islamabad

 

Housekeeping Hotel Industry

Description

Housekeeping Hotel Industry
Objectives
  • Explain the functions of Housekeeping Department
  • Explore different Managerial Styles
  • Access the importance of Hotel Security
Programme Content
Topics:
  • Housekeeping
  • Organisation of Housekeeping Department
  • Management of Guest Amenities
  • Importance of a Security Department
  • In-House Security Departments versus Contracted
  • Fire Safety
  • Employee Training in Fire Safety
  • Developing the Emergency Communication Plan
Course Benefits:
  • Full Tutor Support
  • Self paced, no fixed schedules
  • Available to students anywhere in the world
  • 24/7 Access to the LMS ( Learning Management System )
  • Easy to understand quality e-learning study materials
Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,
03495021336 IPATS Government Recognized Education Https://daediplomassaudaidubaiuae.blogspot.com/   ||  https://diplomacoursespk.blogspot.com/  ||  https://daediplomassaudaidubaiuae.blogspot.com/p/telecommunication-mofa-saudia-arabia.html-Khanna Pul Rawalpindi-Islamabad

 

Diploma in Hotel Management and Opera PMS Software Training - Level 3

  • Diploma in Business Management - Level 3
  • Diploma in Customer Service and Opera PMS Software Training - Level 3
  • Diploma in Leadership and Management – Level 3
  • Advanced Diploma in Business Administration - Level 3
  • Diploma in Management Accounting - Level 3
  • Diploma in Business Law - Level 3
  • Diploma in Corporate Governance & Business Law - Level 3
  • Diploma in Central Banking Monetary Policy - Level 3
  • Diploma in Business Ethics and Corporate Governance - Level 3
  • Diploma in Business Economics - Level 3
  • Diploma in Business and Management - Level 3
  • Diploma in Applied Business Analysis - Level 3
  • Diploma in Business Information Systems - Level 3
  • Diploma in Business Information Management - Level 3
  • Diploma in Business Management - Level 4
  • Diploma in Office Administration - Level 4
  • Diploma in Office Administration and Bookkeeping - Level 4
  • Diploma in Office Administration and HR - Level 4
  • Diploma in Office Administration and Management - Level 4
  • Diploma in Office Administration and PA - Level 4
  • Diploma in Office Administration and Reception - Level 4

 

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,
03495021336 IPATS Government Recognized Education Https://daediplomassaudaidubaiuae.blogspot.com/   ||  https://diplomacoursespk.blogspot.com/  ||  https://daediplomassaudaidubaiuae.blogspot.com/p/telecommunication-mofa-saudia-arabia.html-Khanna Pul Rawalpindi-Islamabad

 

Level 2 Certificate in Hotel Management

Description

This online training course is comprehensive and designed to cover the topics listed under the curriculum.
Course Curriculum
Following key topics are covered in this course;
Module 1 – The Hotel Industry
Module 2 – Front Of House Operations
Module 3 – What It Means To Be In The Hotel Industry
Module 4 – Running A Hotel Business
Module 5 –Working In The Hotel Industry
Learning outcomes
  • Get introduced to the hotel industry
  • Gain an insight into the front house operations
  • Understand what it means to be in the hotel industry
  • Learn about running a hotel business
  • Gain an understanding on working in the hotel industry

 

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,
03495021336 IPATS Government Recognized Education Https://daediplomassaudaidubaiuae.blogspot.com/   ||  https://diplomacoursespk.blogspot.com/  ||  https://daediplomassaudaidubaiuae.blogspot.com/p/telecommunication-mofa-saudia-arabia.html-Khanna Pul Rawalpindi-Islamabad

No comments:

Post a Comment